Terms of service
Terms of Sale and Consumer Information
Last updated: 5 September 2026
1. Seller
The seller and contracting party for purchases made through ORDINEVA is:
Jerry Johannes Loukasmäki, trading as ORDINEVA
Business ID: 3646673-4
VAT number: FI36466734
Suorannankatu 18
33420 Tampere
Finland
Email: ordineva@gmail.com
Telephone: +358 46 551 3404
Website: ORDINEVA.com
ORDINEVA is responsible to the customer for the sale even where products are stored, dispatched or fulfilled by a third-party supplier or fulfilment partner.
2. Scope and consumer rights
These Terms of Sale apply to consumer purchases made through the ORDINEVA online store.
Nothing in these terms excludes or restricts any mandatory rights that a consumer has under Finnish consumer law, European Union consumer law, or mandatory consumer-protection legislation applicable in the consumer's country of habitual residence.
If any provision of these terms conflicts with mandatory consumer law, the mandatory consumer-law provision applies.
3. Products and product information
ORDINEVA aims to provide accurate information about each product, including its main characteristics, dimensions, materials, available variants, price, safety information and other information relevant to the purchase.
Product colours may appear slightly different depending on the customer's screen or device. Products made from natural materials may also contain normal variations in colour, grain, texture or dimensions.
Product availability may change.
If ORDINEVA is unable to supply an accepted order, the customer will be informed without undue delay and any payment that must be refunded will be returned without undue delay.
4. Prices, VAT and delivery charges
Prices are displayed in the currency available for the customer's selected market, such as euros or United States dollars. Product prices, applicable taxes, delivery charges, and the total amount payable are shown at checkout before the customer submits the order. Consumer prices include VAT or other consumption taxes where required by applicable law.
5. Placing an order and formation of the contract
Before submitting an order, the customer has an opportunity to review the products selected, quantities, delivery information and total price and to correct errors.
Submitting an order constitutes an offer to purchase the selected products.
A sales contract is formed when ORDINEVA accepts the order and sends confirmation of acceptance, subject to applicable mandatory law.
The customer will receive order information electronically using the contact information provided during checkout.
ORDINEVA may refuse or cancel an order where there is a legitimate reason to do so, for example where a product is unavailable, there is an obvious pricing or technical error, payment cannot be completed, or the order appears fraudulent or unlawful.
Where payment has already been collected for an order that ORDINEVA does not accept or cannot fulfil, the applicable amount will be refunded without undue delay.
6. Payment
The payment methods available to the customer's location are displayed at checkout.
The customer must use a payment method that they are authorised to use.
Payment processing may be provided by Shopify or other payment-service providers.
ORDINEVA will never ask customers to send complete payment-card details by email or through the store's contact form.
7. Delivery
Some products are dispatched directly by suppliers or fulfilment partners integrated with ORDINEVA. Depending on the product, dispatch may take place from the European Union, the United States, or another location disclosed before purchase. Products from different suppliers may arrive in separate parcels. ORDINEVA remains the seller and the customer's point of contact.
8. 14-day right of withdrawal
Consumers generally have the right to withdraw from an online purchase without giving a reason within 14 days, subject to statutory exceptions.
For goods, the withdrawal period generally begins when the customer, or a third party designated by the customer other than the carrier, receives the goods.
If several goods from the same order are delivered separately, the withdrawal period is calculated in accordance with applicable consumer law and may begin when the last applicable item or part is received.
If the final day of the withdrawal period falls on a Saturday, Sunday or public holiday, the deadline is extended as provided by applicable law.
A customer may also exercise the withdrawal right before the goods have been delivered.
How to withdraw
The customer may exercise the withdrawal right by:
- using ORDINEVA's online cancellation or withdrawal function where it is displayed in the store or customer-account interface;
- using ORDINEVA's Model Withdrawal Form;
- sending a clear statement of withdrawal to ordineva@gmail.com; or
- using another method permitted by applicable law that clearly communicates the decision to withdraw.
The withdrawal notice must be submitted before the applicable withdrawal period expires.
Use of the Model Withdrawal Form is optional.
Where the online cancellation function is used, ORDINEVA will provide confirmation of receipt of the cancellation in a durable form, such as by email, as required by law.
9. Returning goods after withdrawal
ORDINEVA will provide the correct return instructions and return address. Because products may have different suppliers and fulfilment routes, the return location may be in the European Union, the United States, or another disclosed location, and separate return parcels may be required. The customer must wait for ORDINEVA's instructions and must not send a return to the Tampere business address unless specifically directed to do so.
10. Refunds following withdrawal
Following a valid withdrawal, ORDINEVA will refund all payments that must be refunded under applicable law.
If the entire order is withdrawn, this includes the cost of the least expensive standard delivery method offered for that order.
Additional delivery costs resulting from the customer's choice of a more expensive delivery method, such as express or premium delivery, do not need to be refunded except where applicable law requires otherwise.
ORDINEVA will make the refund without undue delay and no later than 14 days after being informed of the customer's decision to withdraw.
For returned goods, ORDINEVA may withhold reimbursement until the goods have been received back or the customer provides evidence that the goods were sent back, whichever occurs first, where permitted by law.
Refunds are made using the same payment method used for the original transaction unless another method is expressly agreed.
ORDINEVA does not charge a fee merely for issuing a statutory refund.
11. Exceptions to the right of withdrawal
The statutory 14-day withdrawal right does not apply where an exception under applicable law applies.
Examples may include:
- goods made to the customer's specifications or clearly personalised;
- goods that deteriorate or expire rapidly;
- sealed goods unsuitable for return for health-protection or hygiene reasons once the seal has been broken;
- sealed audio, video or software products after unsealing;
- digital content where performance has begun with the consumer's prior express consent and legally required acknowledgement of the loss of the withdrawal right; and
- services fully performed where the statutory requirements for losing the withdrawal right have been satisfied.
An exception is used only where all legal conditions for that exception are met.
These exceptions do not remove the customer's rights concerning faulty, unsafe, damaged, incorrect or otherwise non-conforming goods.
12. Faulty, damaged or non-conforming goods
The customer's rights concerning a faulty or non-conforming product are separate from the 14-day withdrawal right.
ORDINEVA is responsible for goods that do not conform to the sales contract in accordance with applicable mandatory consumer law.
These statutory rights are not limited by a manufacturer warranty or any voluntary commercial warranty.
If a product arrives damaged, is incorrect, is missing components, is unsafe, does not function as reasonably expected, or otherwise does not conform to the sales contract, the customer should contact:
Please include the order number and a description of the problem.
ORDINEVA may reasonably request photographs or other information where needed to establish the condition of the product or investigate transport damage.
ORDINEVA will provide repair, replacement, price reduction, refund or another remedy where required by applicable consumer law.
13. Product safety
Customers must follow the instructions, warnings, assembly instructions, age restrictions, load limits and other safety information supplied with a product.
A damaged product should not be used where continued use could create a safety risk.
If a customer suspects that a product presents a safety risk, the customer should stop using it where appropriate and contact ORDINEVA.
Please provide the product name, order number and any model, batch, serial or other identifying information available.
Where required, ORDINEVA will communicate safety notices, corrective actions or product recall information.
14. Cancellations, stock errors and pricing errors
ORDINEVA may correct obvious technical, typographical or pricing errors.
An order may be cancelled before fulfilment where a product is unavailable or there is another legitimate reason preventing fulfilment.
ORDINEVA will notify the customer as soon as reasonably possible.
If payment has already been collected for a cancelled product or order, the amount due to the customer will be refunded without undue delay.
Nothing in this section limits statutory consumer rights.
15. Events outside reasonable control
Events outside ORDINEVA's reasonable control may affect order processing or delivery. These may include serious transport disruption, natural disasters, strikes, governmental measures, major technical failures or similar exceptional events.
ORDINEVA will take reasonable steps to reduce disruption and inform affected customers where appropriate.
This section does not remove statutory rights concerning delayed delivery, failed delivery, cancellation or refunds.
16. Liability
ORDINEVA is responsible to consumers in accordance with applicable law.
Nothing in these terms excludes or restricts:
- mandatory consumer rights;
- statutory remedies;
- product-safety obligations; or
- liability that cannot legally be excluded or restricted.
Any limitation contained in these terms applies only to the extent that it is valid under applicable mandatory law.
17. Personal data
ORDINEVA processes personal data in accordance with the Privacy Policy available through the online store.
Information necessary to process an order may be shared with service providers including Shopify, payment providers, Hertwill, relevant product suppliers, fulfilment partners and delivery carriers.
Personal data is used and shared only as described in the Privacy Policy and as permitted or required by applicable data-protection law.
18. Complaints and dispute resolution
Customers are encouraged to contact ORDINEVA first so that any issue can be investigated and, where possible, resolved directly.
Contact:
Email: ordineva@gmail.com
Telephone: +358 46 551 3404
Consumers in Finland may also seek assistance from the Finnish Consumer Advisory Services (Kuluttajaneuvonta).
If a dispute cannot be resolved through negotiation, a Finnish consumer may refer the matter to the Consumer Disputes Board (Kuluttajariitalautakunta) where appropriate.
Use of an alternative dispute-resolution process does not remove the consumer's right to bring a matter before a competent court.
19. Applicable law and jurisdiction
These Terms of Sale and sales contracts with ORDINEVA are governed by Finnish law to the extent permitted by applicable law.
This choice of law does not deprive a consumer residing in another country of mandatory consumer protection granted by the law that would otherwise apply in the consumer's country of habitual residence.
Jurisdiction is determined in accordance with applicable mandatory consumer law.
20. Changes to these terms
The version of these Terms of Sale that is in effect when the customer places an order applies to that order.
ORDINEVA may update these terms for future purchases to reflect changes in law, business operations, payment methods, delivery arrangements or store services.
Changes do not retroactively alter an existing sales contract unless permitted by applicable law.
21. Contact information
ORDINEVA
Jerry Johannes Loukasmäki, trading as ORDINEVA
Business ID: 3646673-4
VAT number: FI36466734
Suorannankatu 18
33420 Tampere
Finland
Email: ordineva@gmail.com
Telephone: +358 46 551 3404