Frequently Asked Questions

Do I need to create an account?

No. Customer accounts are optional and checkout can be completed as a guest.

Where does ORDINEVA deliver?

Products can be offered to Finland, supported European Union destinations and the United States when the specific product and address are available at checkout. Availability depends on the product and fulfilment route.

Who sells and fulfils my order?

ORDINEVA is the seller and your point of contact. Products may be dispatched directly by a third-party supplier or fulfilment partner from an EU, U.S. or other disclosed location.

Is delivery included?

Standard delivery included. The displayed price includes standard delivery to supported Finland/EU destinations. Select your delivery country to see the applicable price and availability. Items may arrive in separate parcels at no additional standard delivery charge.

For United States orders, available delivery methods and charges are shown at checkout before payment.

How long does delivery take?

The available delivery estimate is shown at checkout or in the order information. It depends on the product, destination, carrier and fulfilment route. An estimate is not a guaranteed date unless ORDINEVA expressly agrees to one.

Will I receive tracking information?

Where the carrier provides tracking, details are sent after the parcel has been processed. Tracking can take time to become active.

Can one order arrive in separate parcels?

Yes. Products dispatched from different fulfilment locations may arrive separately. ORDINEVA will not add an undisclosed ORDINEVA delivery fee after checkout.

Are taxes included?

Prices, applicable taxes, shipping charges and any import-charge treatment for the selected destination are shown at checkout before payment. Treatment can differ between EU and U.S. destinations.

How do I cancel or return an online purchase?

For eligible purchases, notify ORDINEVA by emailing ordineva@gmail.com, using the Model Withdrawal Form, or using the returns or cancellation area in your ORDINEVA customer account where available.

Wait for product-specific return instructions. The correct return location depends on the product and fulfilment route and may be an EU, U.S. or other designated return facility. Do not send a return to ORDINEVA’s Tampere business address unless instructed.

Who pays return shipping?

For a change-of-mind return, the customer is responsible for the direct return cost where disclosed before purchase and applicable law permits it. For faulty, damaged, incorrect, unsafe or otherwise non-conforming goods, ORDINEVA provides the remedy and bears costs required by law.

What if a product is faulty, damaged or incorrect?

Contact ORDINEVA promptly with your order number and a clear description. Photographs may be requested where reasonably useful. Mandatory consumer rights remain unaffected.