Shipping policy

Shipping & Delivery Policy

Last updated: 14 September 2026

1. Where we deliver

ORDINEVA delivers only to countries and regions that are available for the selected product at checkout. Product availability and delivery coverage can differ by supplier, warehouse, and destination. A product that is available in one market might not be available in another.

Please select the correct country or region before ordering. If no delivery method is offered at checkout for your address, we cannot accept that product for delivery to that destination.

2. Supplier-direct fulfilment and separate parcels

Some products are stored and dispatched directly by ORDINEVA's third-party suppliers or fulfilment partners. Depending on the product, dispatch may take place from the European Union, the United States, or another location disclosed before purchase.

Items in the same order may come from different suppliers or warehouses and may arrive in separate parcels, on different dates, and with separate tracking details. ORDINEVA remains the seller and your point of contact for the order.

3. Shipping charges and delivery estimates

Standard delivery included. The displayed price includes standard delivery to supported Finland/EU destinations. Select your delivery country to see the applicable price and availability. Items may arrive in separate parcels at no additional standard delivery charge.

For United States orders, delivery methods and charges are shown at checkout before payment.

Available delivery methods, shipping charges, and delivery estimates are shown at checkout before you submit the order. Product pages may also display product-specific delivery information. Estimates are stated in business days unless otherwise indicated.

Delivery estimates are not guarantees. Carrier disruptions, weather, customs procedures, peak periods, incorrect address details, and events outside reasonable control can affect delivery. Mandatory rights concerning delayed or failed delivery are not limited by this policy.

4. Processing and tracking

Orders are processed according to the product-specific estimate shown when you order. Once a parcel has been dispatched, tracking information is provided when available. Tracking can take time to update after the carrier receives the shipment.

5. Address accuracy

Please provide a complete and accurate delivery address, telephone number, and email address. Contact ordineva@gmail.com immediately if you notice an error. We will try to correct it before dispatch, but changes cannot be guaranteed after processing has begun.

Additional carrier costs caused by an incorrect or incomplete address may be charged only where permitted by law and where you were properly informed.

6. Taxes, VAT, and customs

Product prices, applicable taxes, shipping charges, and the total amount payable are displayed at checkout before the order is placed. For cross-border deliveries, customs duties or import taxes may apply depending on the destination and fulfilment route. Checkout or product information will indicate how known charges are handled where applicable.

Nothing in this section limits mandatory requirements on price transparency or the seller's responsibility to provide required pre-contract information.

7. Delayed, lost, or damaged parcels

If tracking has not updated for an unusual period, the estimated delivery window has passed, or a parcel appears lost, contact us with your order number. ORDINEVA will investigate with the supplier and carrier and will provide the remedy required by applicable law.

If a parcel arrives visibly damaged, photograph the outer packaging and the product and contact us promptly. Do not use a product if damage could make it unsafe.